Privacy Policy

At Triple Sparks, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Christian dating platform and related services.

By using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Service.

2.1 Information You Provide

We collect information you voluntarily provide when creating an account and using our Service:

• Account Information: Name, email address, phone number, date of birth, gender, and password
• Profile Information: Photos, bio, religious denomination, church name, faith level, marital status, family plans, education, career, and lifestyle preferences
• Communication Data: Messages exchanged with other users, counselling session notes, and feedback
• Payment Information: Billing address and payment method details (processed securely through our payment providers)
• Survey Responses: Information provided in questionnaires about your values, preferences, and compatibility criteria

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, features used, time spent on the app, and interaction patterns
• Location Information: General location based on IP address, and precise location if you grant permission
• Log Data: IP address, access times, app crashes, and system activity

2.3 Information from Third Parties

We may receive information from third-party services if you choose to link your account (e.g., Google login), including your name, email, and profile picture from those services.

We use your information for the following purposes:

• Provide and Improve Services: To operate, maintain, and enhance our platform and features
• Matchmaking: To suggest potential matches based on your profile, preferences, and compatibility
• Communication: To send service-related notifications, updates, and promotional messages (with your consent)
• Safety and Security: To detect and prevent fraud, abuse, and security incidents
• Customer Support: To respond to your inquiries and provide assistance
• Analytics: To understand how users interact with our Service and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Counselling Services: To facilitate premarital counselling sessions and track relationship progress

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

Your profile information (excluding your email and phone number) is visible to other users. Messages you send are shared with the recipients.

4.2 With Service Providers

We share information with trusted third-party service providers who assist us in operating our Service, including cloud hosting, payment processing, analytics, and customer support.

4.3 For Legal Reasons

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, safety, or property, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms including two-factor authentication options
• Regular security assessments and vulnerability testing
• Access controls limiting employee access to personal data
• Monitoring systems to detect and respond to security incidents

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information after account deletion for:

• Legal compliance and regulatory requirements
• Dispute resolution and fraud prevention
• Enforcing our Terms of Service

You may request deletion of your account and personal data at any time, subject to legal retention requirements.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us at privacy@tripplesparks.com or through your account settings.

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we ensure appropriate safeguards are in place to protect your data.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.